First sessions booked. Clients kept.
Wellness works in courses, not one-offs. FMMS books the first session, keeps the course on track and invites clients back before the habit fades.
Now booking
Massage, sports therapy and recovery.
What wellness clinics lose without a system
Enquiries need guidance
Clients often don't know which treatment they need, so an unanswered question becomes no booking.
You're in session all day
Hands-on work means the phone rings out for hours at a time.
Courses fall apart
Clients book one session, miss the follow-up and never complete the plan.
Lapsed clients are forgotten
Someone who last visited five months ago is often the easiest booking to win back.
From first enquiry to the next booking
One connected flow, running whether you're free to answer or not.
- 01
Enquiry
A client describes lower back pain on your website.
- 02
Guidance
The right treatment and duration is suggested.
- 03
Booked
A first session is confirmed with a therapist.
- 04
Reminder
Pre-session reminder with clear instructions.
- 05
Retention
Next-session prompt to keep the course going.
- 06
Reactivation
Lapsed clients invited back at the right moment.
The FMMS products wellness clinics use most
Wellness website
A calm, credible site explaining treatments and therapists, built to convert into first sessions.
AI enquiry assistant
Guides clients to the right treatment based on your service descriptions, then books it.
Session booking
Therapist availability, treatment lengths and room rules handled automatically.
Retention sequences
Prompts between sessions so courses are completed rather than abandoned.
Client reactivation
Segments clients who haven't booked in months and invites them back with your availability.
Review requests
Feedback and review invitations sent shortly after a completed session.
Retention, not just bookings.
The value of a wellness client is in the fifth visit, not the first. The system is built around getting there.
- Enquiries answered while you're in session
- More first sessions from the same traffic
- Higher course completion rates
- Lapsed clients invited back automatically
- Fewer late cancellations
- A clear view of retention over time
Wellness clinics questions, answered
Can it recommend a treatment?
It guides clients using your own service descriptions — for example suggesting sports massage for general lower back tension — and always leaves clinical judgement to your therapists.
Do you support multi-session packages?
Yes. Packages and courses can be sold and tracked, with prompts sent between sessions.
Can we set cancellation rules?
Yes. Notice periods, reschedule windows and any charges are configured to match your policy.
How does reactivation work?
The CRM identifies clients past their usual return window and sends a friendly invitation with live availability.
Built around how your business actually works.
Tell us how you run the day and we'll shape the system around it — no contract, no lock-in.
Example interfaces shown are demonstrations of the FMMS system.