Privacy & Cookie Policy

Who we are

Future Momentum Systems Ltd ("FMMS", "we", "us") is a company registered in England & Wales (company number 17278755), based in Erith, London. We provide AI receptionists, call answering, chat assistants, booking systems, CRM, review automation and websites for UK businesses. For any privacy questions, email info@fmms.co.uk or call 07401 181303.

What information we collect

• Information you give us – for example your name, business name, email address, phone number and message when you fill in a form, book a consultation, request a demo or contact us.
• Information about how you use our website – pages visited, device and browser type, approximate location and how you arrived at the site. We only collect this through analytics cookies if you accept them.
• Information from our services – if your business uses our AI receptionist or other systems, we process call details, messages and booking information on your behalf (see "If you are an FMMS client" below).

How we use your information

• To reply to your enquiry and arrange consultations or demos
• To provide, set up and support our services
• To send service messages and, where you've agreed or where the law allows, occasional updates about our services (you can opt out at any time)
• To understand how our website is used and improve it
• To meet legal, accounting and tax obligations

Our legal basis

We process personal information where it is necessary to take steps at your request before entering into a contract or to perform a contract with you; where we have a legitimate interest in running and promoting our business (balanced against your rights); where you have given consent (for example to analytics cookies); and where we must comply with the law.

Who we share information with

We use trusted service providers to run our business, including our website hosting provider, our CRM, booking and communications platform, email and calendar providers, and Google (for analytics, where you consent). They only process information on our instructions and must keep it secure. We do not sell your personal information.

International transfers

Some of our providers may store or process information outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations or approved contract terms.

How long we keep information

We keep enquiry and client information for as long as needed for the purpose it was collected, and client and accounting records for up to 6 years after our relationship ends, unless the law requires longer. Analytics data is kept for up to 14 months.

If you are an FMMS client

When we provide an AI receptionist, call answering, chat, booking or CRM system for your business, we process your customers' information on your behalf as a data processor, following your instructions and our client agreement. You remain responsible as the data controller for telling your customers how their information is used.

Cookies

We use essential cookies needed for the website to work, and – only if you click "Accept" – Google Analytics cookies to understand how visitors use the site. You can change your choice at any time using "Cookie settings" at the bottom of every page, or by clearing cookies in your browser.

Your rights

Under UK data protection law you can ask to access, correct or delete your information, restrict or object to how we use it, ask for a copy to be transferred, and withdraw consent at any time. To make a request, email info@fmms.co.uk. We'll respond within one month.

Complaints

If you're unhappy with how we've handled your information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.