A 24/7 call answering service for UK businesses that never misses a customer
FMMS answers your business calls day and night, takes the details, books the job and texts everything straight to you — so a missed call never becomes a lost customer.
- UK-based team
- Answers 24/7
- Live in about a week
- GDPR compliant
Why missed calls cost UK businesses so much
When you're with a customer, on a job, or closed for the evening, the phone keeps ringing. Most callers won't leave a voicemail — they simply ring the next business on Google. For trades, clinics, salons and other local businesses, every unanswered call can be a lost booking.
On a job
You can't answer the phone up a ladder or mid-appointment.
After hours
Emergencies and enquiries don't wait until 9am.
Busy lines
When two customers call at once, one of them goes elsewhere.
How our telephone answering service works
- 01
Your calls are answered instantly
Every call to your business number is picked up in your company's name, 24 hours a day.
- 02
Details are captured
Name, number, address and what they need, collected naturally in conversation.
- 03
Jobs get booked
Appointments go straight into your diary, and urgent calls are flagged to you right away.
- 04
You get a text
A summary of every call lands on your phone, so you can call back when it suits you.
A 24 hour answering service for out-of-hours calls
Most enquiries don't arrive neatly between 9 and 5. Our out of hours answering service picks up evenings, weekends and bank holidays, so emergencies are flagged to you and every other caller is booked in or promised a call back first thing.
- Evenings and overnight
- Weekends and bank holidays
- Lunch breaks and busy periods
- Holiday cover when you're away
More than a phone answering service
A traditional call answering service takes a message. FMMS connects every call to the rest of your business.
Missed-call text back
Anyone who can't get through gets an instant text so they don't go elsewhere.
Online booking
Callers can be booked straight into available slots.
CRM updated automatically
Every caller is saved with their details and what they asked for.
Review requests
Happy customers are asked for a Google review at the right moment.
Who our call answering service is for
Built for UK local businesses that can't always get to the phone.
Answering services by industry
A call answering service built for small businesses
You don't need a call centre contract or a full-time receptionist. FMMS gives small businesses a professional call answering service that's set up for you in about a week and managed for you after that — so you can focus on the work.
Call answering service vs a human receptionist
| FMMS | Human receptionist | |
|---|---|---|
| Available | 24/7, including evenings and weekends | Office hours only |
| Busy periods | Handles multiple calls at once | One call at a time |
| Bookings | Books straight into your diary | Often takes a message |
| Follow-up | Automatic texts and review requests | Manual |
| Setup | Built and managed for you | Recruit, train, cover holidays |
What our clients say
5.0 out of 5
based on 20 Google reviews
"They helped me to build a website for my company, very happy with results, getting more booking right now"
"I work as freelancer and these guys helped me to build structure for my new website that i will be using as my portfolio when i am approaching new companies, great job!"
"Really helpful in providing us solutions for our operations"
"They have helped improve my business's presence on Google and overall online performance. They took the time to identify..."
"Since working with them, we've got a CRM and an AI assistant that handles our bookings. We don't have to stay by the phone anymore, and it saves us so much time. Thanks again! Will recommend you"
"Great customer service and variety of services this company offers, recomended"
"It was a pleasure working with you! Very punctual, organised and responsive. Thanks for the support."
Call answering service FAQs
Stop losing customers to missed calls
Book a free consultation and see how FMMS would answer calls for your business.