A dental answering service that never misses a patient
Reception can only hold one conversation at a time. FMMS handles the overflow, the evenings and the weekends — booking appointments and following up after treatment.
Now booking
General, cosmetic and emergency dentistry.
What dental practices lose without a system
Calls queue at peak times
Monday mornings and lunchtimes stack up, and patients hang up rather than wait on hold.
Out-of-hours enquiries go cold
Toothache doesn't arrive between nine and five, and voicemail rarely converts into an appointment.
Recalls slip
Hygiene and check-up recalls depend on someone remembering to make the call.
Short-notice gaps stay empty
A cancellation at 09:00 usually stays open all day with no waiting list to pull from.
From first enquiry to the next booking
One connected flow, running whether you're free to answer or not.
- 01
Enquiry
A patient calls after hours about a hygiene visit.
- 02
AI receptionist
Answers with your fees, policies and clinician list.
- 03
Appointment
The right length is booked with the right clinician.
- 04
Confirmation
SMS confirmation and calendar entry sent.
- 05
Follow-up
Post-treatment check-in message after the visit.
- 06
Recall
Automatic recall when the next visit is due.
The FMMS products dental practices use most
Premium practice website
A clear, reassuring site covering treatments, fees and clinicians — built to turn visits into appointment requests.
AI receptionist
Answers calls in a natural voice, handles routine questions and books directly into the diary.
Appointment management
Clinician-level availability, correct treatment durations and simple rescheduling for patients.
Review requests
Feedback and review invitations sent at the right point after treatment, never pressured.
Patient follow-up
Post-treatment check-ins and course-of-treatment reminders that keep patients engaged.
Recalls and reminders
Automatic recall messaging for check-ups and hygiene, plus reminders that reduce failed appointments.
An answering service for dentists that never misses a patient
Dental practices lose patients every week to engaged lines and after-hours voicemail. Our answering service for dentists picks up every call, books new patients and check-ups, handles cancellations and flags dental emergencies to your team, so reception can focus on the patients in front of them.
Better patient experience, fewer missed phone calls
Busy practices handle high call volumes, especially first thing in the morning and straight after lunch. When phone calls go unanswered, patients get frustrated and some book elsewhere. A dental answering service keeps the line open, so every patient reaches someone, gets an answer and leaves with an appointment.
- Appointment reminders by text to reduce no-shows
- Shorter waits on the phone, even at peak times
- Out-of-hours calls answered and urgent cases flagged
- More time for reception to look after patients in the practice
The result is a calmer front desk and higher patient satisfaction, without adding staff.
A virtual receptionist for your dental office
Your reception team can only take one call at a time. FMMS gives your practice an AI virtual receptionist that answers every patient call 24/7, books and reschedules appointments into your diary, answers questions about treatments and prices, and flags dental emergencies straight away — so no patient ends up calling the practice down the road.
What our dental answering service handles
New patient enquiries
Captures details and books first appointments.
Appointment changes
Reschedules and cancels, reducing no-shows.
Out-of-hours calls
Answers evenings and weekends and triages emergencies.
Treatment questions
Answers FAQs on hygiene, whitening, Invisalign and prices.
Recall reminders
Brings patients back for check-ups and hygiene visits.
Review requests
Asks happy patients for a Google review.
A practice diary that stays full.
Overflow calls, out-of-hours enquiries and recalls all handled — so the front desk can focus on the patient in front of them.
- No patient left on hold or in voicemail
- Evenings and weekends covered
- Fewer failed appointments
- Recalls run without reception chasing
- Reception focuses on patients in the building
- A clear record of every patient conversation
Dental practices questions, answered
Do you offer an answering service for dentists?
Yes. FMMS answers calls for dental practices 24/7, books appointments into your diary and passes urgent dental emergencies to your team.
Is it suitable for clinical questions?
No — and it doesn't try to be. The assistant handles fees, availability, policies and appointment logistics, and routes anything clinical to your team.
How do you handle emergencies?
Emergency callers are identified and either offered your emergency slots or escalated to your on-call process, according to rules you set.
Can it work alongside our practice software?
Yes. We configure availability and treatment types to match how your diary is run, and integrate where your system allows.
Is patient data handled properly?
Data is stored in UK/EU infrastructure under GDPR, with access limited to your practice team.
What is a dental answering service?
A dental answering service answers your practice's calls when reception is busy or closed, so patients always get through. FMMS answers 24/7 in your practice's name, books appointments and passes urgent calls to your team.
Can a virtual receptionist book appointments at my dental office?
Yes. Your virtual receptionist checks real availability and books, moves or cancels appointments directly in your diary.
How are dental emergencies handled out of hours?
Emergency calls are identified and flagged to your on-call dentist straight away, with the patient's details and symptoms.
Is it GDPR compliant?
Yes. FMMS is UK-based and handles patient data in line with UK GDPR.
Built around how your business actually works.
Tell us how you run the day and we'll shape the system around it — no contract, no lock-in.
Example interfaces shown are demonstrations of the FMMS system.